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Woodwise Ethics

By Allison L. Wood

Allison L. Wood formerly served as a hearing board chair and as litigation counsel with the Illinois Attorney Registration & Disciplinary Commission. She is principal of Legal Ethics Consulting P.C., where she partners with solos and firms to provide preventative ethics counsel as well as ARDC defense. Reach her at aw@legalethicsconsulting.com and follow her on Twitter at @WoodWiseEthics.

Posted June 26, 2014 2:58 PM

There are a few good car washes in my neighborhood, but I drive about 10 miles out of my way to a car wash where the employees greet me like a good friend they are happy to see. Sometimes they polish the tires even when I didn’t order that particular add-on, or they alert me that a tire looks low. If I notice they missed a spot or left a streak behind (which is rare), they are apologetic and happy to address my concern quickly. When I drive away in my shiny, clean car I feel good. I want to return. I want to …

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