Dear Snap-D:How do I respond to online reviews? Some are positive, some are negative and some are from people with whom the firm has never done business.A: It can be a full-time job answering reviews and monitoring your online presence. Whatever you do, be consistent and succinct. If someone praises your firm, warmly thank and make them aware that all clients are treated in the manner in which they were treated — that this is part of your firm’s method of conducting business, etc., etc.If it’s a negative …